Refund policy
Return Policy
By placing an order, you agree to the terms of this Return Policy.
Return Eligibility
- Returns are accepted within 30 days of delivery for:
- Unopened, unused items, or
- Opened items, subject to approval and a restocking fee of up to 15%.
- Programmed items are non-returnable and non-refundable.
- No exceptions are guaranteed. If you believe your custom programmed item may qualify for consideration, you must contact us before attempting a return.
Items returned outside of these conditions, or without approval, will not be accepted and may be returned to the customer at the customer’s expense.
Return Authorization Required
All returns must be pre-authorized.
To request a return, contact support@oemplusupgrades.com within 30 days of delivery. Approved returns will receive:
- An RMA (Return Merchandise Authorization) number
- Return instructions
- The authorized return shipping address
Returns sent without an RMA number will be refused and no refund will be issued.
Return Shipping
- Customers are fully responsible for all return shipping costs.
- Original shipping charges are non-refundable.
- We strongly recommend using a trackable shipping method. We are not responsible for lost, delayed, or damaged return shipments.
Restocking Fees
- Opened or used items, if approved for return, are subject to a restocking fee of up to 15%, deducted from the refund.
- The restocking fee amount is determined based on item condition, packaging, and resale eligibility.
- Unopened items returned in original condition are not subject to a restocking fee.
Inspection & Refunds
- All returns are subject to inspection upon receipt.
- Refunds are issued only after the return has been received, inspected, and approved.
- Approved refunds are processed within 3 business days of inspection.
- Please allow up to 10 business days for the refund to appear on your original payment method, depending on your financial institution.
Refused or Undeliverable Packages
- Orders that are refused, returned to sender, or deemed undeliverable due to incorrect shipping information, failed delivery attempts, or refusal at delivery are not considered returns.
- Any refund issued for refused or undeliverable packages will be less original shipping costs, return shipping costs, and any applicable restocking fees.
- We are not responsible for delays or losses caused by incorrect or incomplete shipping information provided at checkout.
Chargebacks & Disputes
Initiating a chargeback or payment dispute instead of following this return process may delay resolution and may result in the loss of return eligibility. Customers are encouraged to contact us directly so we can address any concerns promptly.
Contact
For all return requests or questions, contact:
support@oemplusupgrades.com