Refund policy
Return Policy
By placing an order, you agree to the terms of this Return Policy.
Return Eligibility
- Returns are accepted within 30 days of delivery for:
- Unopened, unused items, or
- Opened items, subject to approval and a restocking fee of up to 15%.
- Programmed items are non-returnable and non-refundable.
- No exceptions are guaranteed. If you believe your custom programmed item may qualify for consideration, you must contact us before attempting a return.
- A programmed item is any electronic item where a programming option is selected other than “no programming” or when a VIN number is provided and programming is expressly implied on the product page.
Items returned outside of these conditions, or without approval, will not be accepted and may be returned to the customer at the customer’s expense.
Kits Containing Special-Order Parts
Kits that include special-order, custom-order, or otherwise specially sourced parts become non-cancellable, non-returnable, and non-refundable 24 hours after the order is placed. These products will be clearly identified as “Non-Cancellable” on the applicable product page.
After the 24-hour cancellation period has passed, no cancellations, returns, refunds, or exchanges will be accepted, including if the order has not yet shipped. This policy applies because special-order parts are ordered or sourced specifically to fulfill your order.
Digital Programming Files — All Sales Final
Programming, calibration, configuration, firmware, as-built data, and other electronically delivered files are digital goods. Because digital files cannot be physically returned and may be copied, retained, installed, or otherwise used after delivery, all sales are final once the purchased file has been emailed, made available for download, or otherwise electronically delivered to the customer.
Once delivered, digital programming files are not eligible for return, refund, exchange, cancellation, or store credit, including when the customer is unable to use the file because of incompatible, unsupported, modified, defective, incorrectly identified, or otherwise unsuitable vehicle hardware or software.
Scope of Programming Purchased
Each programming purchase applies only to the specific module, component, service, or programming operation identified in the product listing or order. Programming, calibration, configuration, or troubleshooting of any other vehicle module or component is not included unless expressly stated in writing as part of the purchased service.
The purchase of programming for one module does not include additional programming for other modules merely because such programming may be necessary for the customer’s desired feature, modification, retrofit, or vehicle configuration to operate correctly.
For example, if programming is purchased for an APIM, that purchase does not include programming of the instrument cluster, BCM, ACM, IPC, or any other module unless the applicable product listing expressly states that such programming is included.
Customer-Supplied Hardware and Compatibility
The customer is responsible for providing accurate vehicle, VIN, module, hardware, software, and part-number information and for ensuring that customer-supplied hardware is appropriate for the intended application.
OEM Plus Upgrades does not guarantee compatibility between the purchased programming and hardware, firmware, software, aftermarket modifications, retrofits, or other components that were not supplied as part of the programming purchase.
Some hardware or software versions may be incompatible or unsupported and therefore may prevent certain features from operating correctly regardless of programming. A compatibility issue, unsupported hardware/software condition, or requirement for additional programming of another module does not mean that the programming file originally purchased was defective, incorrect, or not delivered as described.
Any additional programming, configuration, diagnosis, or modification required for another module or component constitutes a separate service and may require an additional purchase. OEM Plus Upgrades does not guarantee that programming or a solution will be available for every hardware or software combination.
Delivery Problems or OEM Plus Upgrades Errors
If the purchased file is not delivered or materially differs from the programming service described in the customer’s order due to an error by OEM Plus Upgrades, the customer must contact support@oemplusupgrades.com within 14 days of delivery.
OEM Plus Upgrades will review the issue and, when appropriate, correct or replace the applicable programming file. Correction or replacement of the purchased programming is the remedy provided under this policy; no refund will be issued after electronic delivery.
Nothing in this policy limits any consumer right or remedy that cannot legally be waived.
Remote Programming Services
Remote programming, configuration, diagnostic, and technical services are non-refundable once the service has been performed or substantially performed. Payment is for the programming or technical service provided and does not constitute a guarantee that the customer’s desired outcome, feature, or repair will be achieved.
No refund will be provided when the service cannot achieve the desired result due to circumstances outside the control of OEM Plus Upgrades, including incompatible or unsupported hardware or software, defective components, incorrect customer-supplied information, improper installation, aftermarket modifications, vehicle faults, communication or connection issues on the customer’s side, or the need for additional parts or programming not included in the purchased service.
If an error made by OEM Plus Upgrades occurs during the purchased service, OEM Plus Upgrades will make reasonable efforts to correct that error. This does not include diagnosing or correcting unrelated vehicle, hardware, software, installation, or compatibility issues.
Return Authorization Required
All returns must be pre-authorized.
To request a return, contact support@oemplusupgrades.com within 30 days of delivery. Approved returns will receive:
- An RMA (Return Merchandise Authorization) number
- Return instructions
- The authorized return shipping address
Returns sent without an RMA number will be refused and no refund will be issued.
Return Shipping
- Customers are fully responsible for all return shipping costs.
- Original shipping charges are non-refundable.
- We strongly recommend using a trackable shipping method. We are not responsible for lost, delayed, or damaged return shipments.
Restocking Fees
- Opened or used items, if approved for return, are subject to a restocking fee of up to 15%, deducted from the refund.
- The restocking fee amount is determined based on item condition, packaging, and resale eligibility.
- Unopened items returned in original condition are not subject to a restocking fee.
Inspection & Refunds
- All returns are subject to inspection upon receipt.
- Refunds are issued only after the return has been received, inspected, and approved.
- Approved refunds are processed within 3 business days of inspection.
- Please allow up to 10 business days for the refund to appear on your original payment method, depending on your financial institution.
Refused or Undeliverable Packages
- Orders that are refused, returned to sender, or deemed undeliverable due to incorrect shipping information, failed delivery attempts, or refusal at delivery are not considered returns.
- Any refund issued for refused or undeliverable packages will be less original shipping costs, return shipping costs, and any applicable restocking fees.
- We are not responsible for delays or losses caused by incorrect or incomplete shipping information provided at checkout.
Chargebacks & Disputes
Initiating a chargeback or payment dispute instead of following this return process may delay resolution and may result in the loss of return eligibility. Customers are encouraged to contact us directly so we can address any concerns promptly.
Contact
For all return requests or questions, contact:
support@oemplusupgrades.com